Privacy policy
Privacy Policy
Introduction
The privacy of your data is very important to us and this Privacy Policy explains how we, A & M Robinson Limited (Company Number SC213810) trading as Robinsons Beds (collectively referred to herein as “Robinsons”, “we”, “us”, “our”) may collect and store your personal data and use and keep this data secure when you interact with us. This Policy is produced in accordance with applicable data protection laws and the General Data Protection Regulation (“GDPR”).
We will act as both controller and processor of your personal data, except in any circumstances as undermentioned.
It is your responsibility to review and understand this Privacy Policy and our website Terms of Use prior to providing your personal data to us and if you do not accept and agree to same please refrain from accessing our website, interacting with us and/or providing your personal data.
When do we collect your personal data?
By using our websites, our social media pages and other services; contacting us over the telephone or via LiveChat or social media; create an account with us, request fabric samples or product information, place an order on our website or over the telephone, purchase from us in store, sign up to our newsletters or interact with us you are acknowledging that we may obtain and process your personal data and information.
Types of data we collect
Your personal information or data may include your full name, postal address, email address, telephone numbers, gender, contact and payment details, search data and preferences, voicemail recordings, identification information, employment information; information about your purchases, previous transactions and use of our services and websites (“Personal Data”). You will not always be required to provide us with all of the aforementioned Personal Data in each instance however, in certain circumstances, such as a purchase or use of the Shopping Cart on the website, you will need to provide us with specific Personal Data (including name, address, email address, contact telephone number and payment information) in order to enter into a contract with us and for us to process and perform the contract and fulfil our obligations under same.
We do not knowingly or deliberately collect sensitive personal information such as information about your racial or ethnic origin, political opinions, sexual orientation or religious or philosophical beliefs. Please do not submit sensitive personal information to us. If there is a material change to your Personal Data please let us know.
Use of your personal data
With a view to enhancing and simplifying the shopping experience for you and for legitimate business interests, we will process your Personal Data for the purposes identified below when such processing is necessary to perform our contract with you or to take steps before entering into a contract with you and for the purposes of providing and improving the provision of products, services and information relative thereto. How our Privacy Policy applies to you will depend on the ways you interact with us and your Personal Data could be used as follows:
• To provide our products and services to you and legitimate administrative and business purposes connected thereto.
• To process your order and payments from you (including but not limited to payments for any products, delivery charges or services that you choose to purchase from us), arrange deliveries, any exchanges or returns and refunds, if applicable.
• To respond to your enquiries and requests.
• To provide you with customer support.
• To set up a customer user account and provide access thereto.
• To comply with applicable laws and regulations.
• To provide us with a better understanding of your and collective customer interests so we can develop and enhance our product ranges, the services we offer and our websites.
• For the legitimate purposes of network and information security.
• For marketing communications, newsletters, promotions and the like where you have consented or opted-in to receive same and to personalise our services to you.
• To resolve disputes and enforce our contractual agreements.
We will retain your information for as long as is required to comply with our legal obligations and in accordance with relevant consumer law and accepted industry practices e.g. in the case of a mattress bought with a 10 year guarantee we will keep the information for the relevant 10-year period and for a reasonable additional period afterwards including, in some circumstances, to resolve any outstanding issues, answer queries or enforce our terms and conditions. Personal Data we use for marketing purposes will be kept until you notify us that you no longer wish to receive such information.
Protection of your data
The security measures we use depends on the type and form of information we collect. We store and transfer your Personal Data on secure servers and using suitable technology appropriate to the risk of our processing of the information and in secure locations where hard copy documentation such as sales orders and invoices are concerned, only sharing and providing access to your information where necessary in order to protect it against unauthorised or unlawful use and accidental loss or destruction. Your Personal Data will be used and stored within the European Economic Area (EEA) for EEA residents. Given the worldwide nature and extent of the internet and email communications, we cannot accept liability for any unauthorised access or loss of Personal Data that is beyond our control.
Sharing and disclosure to third parties
In order to provide our services to you, we may share your Personal Data with third parties under the following circumstances:
• You request or authorise the disclosure of your personal details to a third party.
• In order to comply with applicable laws and/or the disclosure is permitted by applicable laws.
• To process your payment for goods or services e.g. on our website, we use a third-party processor SagePay or PayPal who will process the payment in terms of their own privacy policies.
• Website and other hosting providers for secure storage and transmission of your Personal Data.
• For IT security and to assist with the detection, prevention and investigation of suspicious or potential criminal activity, fraud or cyber crime.
• With external auditors, insurers and legal consultants for legitimate business purposes.
• With marketing and technology providers who send communications on our behalf.
• Third party fulfilment and postal providers for the delivery and also, where applicable, our third party partners and others for the installation of our products and delivery of our services.
• For sending out our newsletters and administering our mailing list e.g. MailChimp or similar third party providers where you have opted-in to receive same.
• Where necessary for business sale, reorganisation or succession e.g. through sale or transfer of our business to a third party.
We do not sell your Personal Data to third parties.
Your Rights
We have summarised certain rights you have however, as some rights are complex, you should refer to the relevant laws and guidance for a full explanation. You have the right
• to obtain confirmation that we process your Personal Data, and, if we do, information to include access to the Personal Data and details of the purposes of processing and recipients of the Personal Data.
• to object to or restrict the processing of your Personal Data for certain purposes.
• to have any inaccurate or, where appropriate, incomplete Personal Data rectified or completed.
• to have your Personal Data deleted (sometimes referred to as the right to be forgotten) where no longer required for legitimate purposes. If we need to hold on to this information we will let you know the reasons when we respond.
• in certain circumstances to restrict the processing of your Personal Data.
• to receive your Personal Data in a structured, commonly used machine-readable format and to transmit that information to another controller to enable them to use that data.
• to withdraw your consent to our use of your Personal Data at any time where we rely on your consent to do so and to ‘opt-out’ or unsubscribe from newsletters, marketing and promotion emails and the like.
• to contest any automated decision (a decision taken without human intervention) made about you e.g. credit checking.
• to complain about how we process your Personal Data. In the first instance please contact us using the undermentioned methods. If you consider that our processing of your Personal Data infringes data protection laws, you have a legal right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or the relevant supervisory authority in the EU member state of your residence or the place of the alleged infringement.
You may exercise any of your rights in relation to your Personal Data either by emailing us on sales@robinsonsbeds.co.uk , call on 0141 632 1384 or come in to our showroom. Alternatively write to us at Robinsons Beds, 1008 Pollokshaws Road, Glasgow G41 2HG. We will endeavour to respond to all
legitimate requests within one month dependant on the complexity or number of requests made.
Further information on your rights is available by visiting the ICO website at https://ico.org.uk/
Use of cookies
In order to assist in tailoring your experience when you browse our websites we may obtain information about your use of our websites and internet usage by using ‘cookies’ which are electronic tags stored on your computer or device. Our cookies cannot be used to identify you personally.
We may use cookies that:
• are necessary for full functionality of our website.
• collect information such as the browser and type of device you are using, your IP address and your location.
• enhance the functionality of our website by storing your preferences and may be set by us or by third-party content that we have placed within the pages.
• allow us to count page visits and traffic sources so we can evaluate, measure and improve the performance of our website.
• allow for automated decision making to display advertisements on other websites which may be relevant to visitors of our website.
• allow us to analyse the level of engagement and effectiveness of our website and marketing strategies.
You can change your browser settings and preferences to prevent cookies being stored on your device although by doing so features on our websites may not function properly and you may not receive a personalised experience when visiting the sites. You can also turn off or opt out of location tracking by changing the settings on your device.
Google analytics
We may use Google Analytics and similar tools on our websites for anonymous reporting of website usage and for informed and targeted marketing.
We reserve the right to alter or update this Privacy Policy from time to time as our website and services evolve.
Introduction
The privacy of your data is very important to us and this Privacy Policy explains how we, A & M Robinson Limited (Company Number SC213810) trading as Robinsons Beds (collectively referred to herein as “Robinsons”, “we”, “us”, “our”) may collect and store your personal data and use and keep this data secure when you interact with us. This Policy is produced in accordance with applicable data protection laws and the General Data Protection Regulation (“GDPR”).
We will act as both controller and processor of your personal data, except in any circumstances as undermentioned.
It is your responsibility to review and understand this Privacy Policy and our website Terms of Use prior to providing your personal data to us and if you do not accept and agree to same please refrain from accessing our website, interacting with us and/or providing your personal data.
When do we collect your personal data?
By using our websites, our social media pages and other services; contacting us over the telephone or via LiveChat or social media; create an account with us, request fabric samples or product information, place an order on our website or over the telephone, purchase from us in store, sign up to our newsletters or interact with us you are acknowledging that we may obtain and process your personal data and information.
Types of data we collect
Your personal information or data may include your full name, postal address, email address, telephone numbers, gender, contact and payment details, search data and preferences, voicemail recordings, identification information, employment information; information about your purchases, previous transactions and use of our services and websites (“Personal Data”). You will not always be required to provide us with all of the aforementioned Personal Data in each instance however, in certain circumstances, such as a purchase or use of the Shopping Cart on the website, you will need to provide us with specific Personal Data (including name, address, email address, contact telephone number and payment information) in order to enter into a contract with us and for us to process and perform the contract and fulfil our obligations under same.
We do not knowingly or deliberately collect sensitive personal information such as information about your racial or ethnic origin, political opinions, sexual orientation or religious or philosophical beliefs. Please do not submit sensitive personal information to us. If there is a material change to your Personal Data please let us know.
Use of your personal data
With a view to enhancing and simplifying the shopping experience for you and for legitimate business interests, we will process your Personal Data for the purposes identified below when such processing is necessary to perform our contract with you or to take steps before entering into a contract with you and for the purposes of providing and improving the provision of products, services and information relative thereto. How our Privacy Policy applies to you will depend on the ways you interact with us and your Personal Data could be used as follows:
• To provide our products and services to you and legitimate administrative and business purposes connected thereto.
• To process your order and payments from you (including but not limited to payments for any products, delivery charges or services that you choose to purchase from us), arrange deliveries, any exchanges or returns and refunds, if applicable.
• To respond to your enquiries and requests.
• To provide you with customer support.
• To set up a customer user account and provide access thereto.
• To comply with applicable laws and regulations.
• To provide us with a better understanding of your and collective customer interests so we can develop and enhance our product ranges, the services we offer and our websites.
• For the legitimate purposes of network and information security.
• For marketing communications, newsletters, promotions and the like where you have consented or opted-in to receive same and to personalise our services to you.
• To resolve disputes and enforce our contractual agreements.
We will retain your information for as long as is required to comply with our legal obligations and in accordance with relevant consumer law and accepted industry practices e.g. in the case of a mattress bought with a 10 year guarantee we will keep the information for the relevant 10-year period and for a reasonable additional period afterwards including, in some circumstances, to resolve any outstanding issues, answer queries or enforce our terms and conditions. Personal Data we use for marketing purposes will be kept until you notify us that you no longer wish to receive such information.
Protection of your data
The security measures we use depends on the type and form of information we collect. We store and transfer your Personal Data on secure servers and using suitable technology appropriate to the risk of our processing of the information and in secure locations where hard copy documentation such as sales orders and invoices are concerned, only sharing and providing access to your information where necessary in order to protect it against unauthorised or unlawful use and accidental loss or destruction. Your Personal Data will be used and stored within the European Economic Area (EEA) for EEA residents. Given the worldwide nature and extent of the internet and email communications, we cannot accept liability for any unauthorised access or loss of Personal Data that is beyond our control.
Sharing and disclosure to third parties
In order to provide our services to you, we may share your Personal Data with third parties under the following circumstances:
• You request or authorise the disclosure of your personal details to a third party.
• In order to comply with applicable laws and/or the disclosure is permitted by applicable laws.
• To process your payment for goods or services e.g. on our website, we use a third-party processor SagePay or PayPal who will process the payment in terms of their own privacy policies.
• Website and other hosting providers for secure storage and transmission of your Personal Data.
• For IT security and to assist with the detection, prevention and investigation of suspicious or potential criminal activity, fraud or cyber crime.
• With external auditors, insurers and legal consultants for legitimate business purposes.
• With marketing and technology providers who send communications on our behalf.
• Third party fulfilment and postal providers for the delivery and also, where applicable, our third party partners and others for the installation of our products and delivery of our services.
• For sending out our newsletters and administering our mailing list e.g. MailChimp or similar third party providers where you have opted-in to receive same.
• Where necessary for business sale, reorganisation or succession e.g. through sale or transfer of our business to a third party.
We do not sell your Personal Data to third parties.
Your Rights
We have summarised certain rights you have however, as some rights are complex, you should refer to the relevant laws and guidance for a full explanation. You have the right
• to obtain confirmation that we process your Personal Data, and, if we do, information to include access to the Personal Data and details of the purposes of processing and recipients of the Personal Data.
• to object to or restrict the processing of your Personal Data for certain purposes.
• to have any inaccurate or, where appropriate, incomplete Personal Data rectified or completed.
• to have your Personal Data deleted (sometimes referred to as the right to be forgotten) where no longer required for legitimate purposes. If we need to hold on to this information we will let you know the reasons when we respond.
• in certain circumstances to restrict the processing of your Personal Data.
• to receive your Personal Data in a structured, commonly used machine-readable format and to transmit that information to another controller to enable them to use that data.
• to withdraw your consent to our use of your Personal Data at any time where we rely on your consent to do so and to ‘opt-out’ or unsubscribe from newsletters, marketing and promotion emails and the like.
• to contest any automated decision (a decision taken without human intervention) made about you e.g. credit checking.
• to complain about how we process your Personal Data. In the first instance please contact us using the undermentioned methods. If you consider that our processing of your Personal Data infringes data protection laws, you have a legal right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or the relevant supervisory authority in the EU member state of your residence or the place of the alleged infringement.
You may exercise any of your rights in relation to your Personal Data either by emailing us on sales@robinsonsbeds.co.uk , call on 0141 632 1384 or come in to our showroom. Alternatively write to us at Robinsons Beds, 1008 Pollokshaws Road, Glasgow G41 2HG. We will endeavour to respond to all
legitimate requests within one month dependant on the complexity or number of requests made.
Further information on your rights is available by visiting the ICO website at https://ico.org.uk/
Use of cookies
In order to assist in tailoring your experience when you browse our websites we may obtain information about your use of our websites and internet usage by using ‘cookies’ which are electronic tags stored on your computer or device. Our cookies cannot be used to identify you personally.
We may use cookies that:
• are necessary for full functionality of our website.
• collect information such as the browser and type of device you are using, your IP address and your location.
• enhance the functionality of our website by storing your preferences and may be set by us or by third-party content that we have placed within the pages.
• allow us to count page visits and traffic sources so we can evaluate, measure and improve the performance of our website.
• allow for automated decision making to display advertisements on other websites which may be relevant to visitors of our website.
• allow us to analyse the level of engagement and effectiveness of our website and marketing strategies.
You can change your browser settings and preferences to prevent cookies being stored on your device although by doing so features on our websites may not function properly and you may not receive a personalised experience when visiting the sites. You can also turn off or opt out of location tracking by changing the settings on your device.
Google analytics
We may use Google Analytics and similar tools on our websites for anonymous reporting of website usage and for informed and targeted marketing.
We reserve the right to alter or update this Privacy Policy from time to time as our website and services evolve.